Payments and Policies

Please verify all order details in its entirety for accuracy. Ensure your scheduled service fulfillment date and/or time are accurate before completing transaction. If there are any adjustments that need to be made, please contact us as soon as possible so that we may do our best to accommodate necessary changes.

Good Cookie Company eGift Cards may be purchased via our GIFT CARD STORE. The store gift card amount may only be applied to cost of goods. Amount may not be applied to taxes, shipping/delivery charges, nor redeemed for cash. Purchase of gift cards are final, and do not qualify for any refunds. Any cancelled/refunded invoices that were originally tendered with a store gift card will be issued to the original method of payment as per company refund policy. Store gift cards do not expire. Terms and conditions may be subject to change at any time.

Payment must be received and satisfied in full prior to your order being confirmed and scheduled for production to begin. Delay in payment may result in a delay of production and completion of order.

Invoices with outstanding balances within 72 hours of invoice fulfillment date may be cancelled and/or subject to fees/penalties assessed per our policy.

Invoice must be paid and fully satisfied at least 7 days prior to event date. If invoice is not paid in full upon this deadline, a 15% late fee shall be assessed each day the full invoice payment is delayed. If invoice is paid with 72 hours remaining until event date, an additional rush fee shall be assessed. Any changes or modifications to invoice within this 72 hour time frame may be subject to further additional fees or surcharges assessed in order to expedite and accommodate such requests. If the invoice is yet to be paid in full within 72 hours of event date, invoice shall be cancelled, and Client shall be responsible for all cancellation fees according to company cancellation policy.

Please note that requested pick up date/time for a custom order inquiry or online order is not confirmed until we have received full invoice payment, or you have received a confirmation that your online order has been accepted and order status has been marked "in progress." Additional time may be needed for larger or complicated orders. If we are unable to fulfill any portion of your order, we will contact you to confirm if comparable substitutes may be accepted, or cancel/refund the missing portion of your order. Production does not begin unless payment has not been satisfied. Delay in payment may cause delay in fulfillment time, or may incur a rush order fee.

If Client should need to cancel or modify their order, orders must be cancelled no less than 72 hours prior the scheduled service fulfillment date. Any orders that are cancelled or modified after this time period: (1.) shall be considered a Late Cancellation; (2.) Client shall be issued a 50% refund of the total invoice amount to their original method of payment, less any taxes, service charges, or processing fees; (3.) remaining 50% of invoice shall be issued in the form of store credit for Client to use at their discretion; (4.) such orders that are cancelled or modified within 24 hours or less of the service fulfillment date shall result in no refunds to Client, and Client shall only be issued 50% of the total invoice amount via store credit, less any taxes, service charges, or processing fees; (5.) store credit may not be used towards purchases of gift cards or any shipping fees; (6.) in lieu of signature, Client's agreement to payment of invoice shall be accepted and seen as Client's agreement to all company policies and terms in its entirety.

Upon arrival, please call or text us to let know that you have arrived, and we will bring your order to you curbside. Orders will be ready and available to pick up after your scheduled pick up time. However, if you should arrive sooner than your arranged pick up time, your order may not be ready earlier than scheduled. If you need to reschedule or are running late, please contact us as soon as possible so that we may make arrangements to accommodate as best as possible.

Orders that have been completed and fulfilled, but have yet to be picked up within 3 days of scheduled fulfillment date, shall result in all perishable items discarded, and any unperishable items restocked into inventory made available for sale. This order shall be considered abandoned by Client, and Good Cookie Company, LLC will have satisfied their service agreement; to which no refunds or store credit of any kind will be issued. Any remake shall be placed as a "new order" and billed at current rates for all products and services. Any expired promotions or sales that applied to previous order shall not be applicable towards the "new order."

Good Cookie Company, LLC is not held liable for any carrier shipping delays, lost or damaged packages. No refunds will not be issued by Good Cookie Company, LLC for any issues with shipping carrier. Client must contact carrier directly regarding any shipping updates or grievances. To ensure maximum freshness, any orders that require shipping shall only be processed and shipped on a weekday. Orders that have been completed and shipped may not be cancelled or refunded once fulfilled.